Privacy Policy

Stones Luxury® ("we", "us", or "our") is committed to protecting the privacy and personal data of every individual who visits our website or engages with our bespoke stone artistry services. This Privacy Policy explains, in detail, how we collect, use, store, and protect your information.

We believe that trust is the foundation of every luxury relationship. By using our website, commissioning a piece, or contacting us through any channel, you agree to the practices described in this policy.

Stones Luxury® is headquartered in Amman, Jordan. From there, we operate across multiple countries, delivering handcrafted stone art to discerning clients worldwide.

We collect information in several ways to provide you with the best possible service. The table below summarizes the categories of data we gather:

Your information is a tool that allows us to deliver the level of personalized craftsmanship that defines Stones Luxury®. We never collect information we do not need, and we never use it for purposes beyond those described here.

• ◆Responding to inquiries, providing quotes, and discussing commission details.
• ◆Processing and fulfilling bespoke stone art commissions from design through installation.
• ◆Providing customer support and aftercare guidance for your stone pieces.
• ◆Sending you updates about your commission status, project timelines, and delivery.
• ◆Improving our website, services, and customer experience through analytics and feedback.
• ◆Sending occasional newsletters about new collections — you may opt out at any time.
• ◆Complying with legal obligations and protecting our rights, property, and safety.

From the moment you share your information with us, it follows a clear, transparent path — from collection through to secure retention or deletion.

We process your personal data only when we have a lawful basis to do so. Under applicable data protection regulations, our legal bases include:

We do not sell, trade, or rent your personal information to any third party. We share data only when it is necessary to deliver our services or when required by law.

We may share your information with:

• ◆Stone suppliers and fabricators who help create your commissioned pieces, under strict confidentiality agreements.
• ◆Logistics and installation partners who deliver and place your stone art.
• ◆Analytics providers who help us understand website performance.
• ◆Legal authorities, when required by law or to protect our rights and safety.

Stones Luxury® operates across multiple countries, including Saudi Arabia, Jordan, Bahrain, Qatar, Oman, the UAE, and the United Kingdom. Your data may be transferred to and processed in countries other than your own.

When we transfer data internationally, we ensure it is protected by appropriate safeguards, including standard contractual clauses and data protection agreements that meet the requirements of applicable privacy laws.

We take the security of your personal data seriously and have implemented robust technical and organizational measures to protect it. These include encrypted data transmission, secure storage systems, and restricted access limited to authorized personnel only.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We continuously review and enhance our safeguards to address emerging threats.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Depending on your location, you may have the following rights regarding your personal data. The table below summarizes each right and what it means in practice.

To exercise any of these rights, please contact us at info@stonesluxury.com. We will respond to your request within 30 days.

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal data, please contact us so we can promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Significant changes will be communicated through a prominent notice on our website.

Our headquarters are in Amman, Jordan. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, we are here to help.